3 lines
1.1 KiB
Cheetah
3 lines
1.1 KiB
Cheetah
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<h1>Serials Claims</h1><h2>What are Claims?</h2> <p>Claims are where an issue that was expected has not been received by the library. The claims interface is used to manage those claims, in particular provide the expected issue information that can be sent to the supplier. </p> <h2>How to lodge a Claim?</h2> <p>Make a selection from the drop down list. The "All Suppliers" count gives you a count of the total number of current item claims across all suppliers. </p><p>There are two ways to lodge a claim with the supplier:</p><ol><li>Using a Letter defined in Notices. Note that you will need to set up the notice. </li><li>Exporting the claims information. This downloads a CSV file to your local machine with all the claim data ready for additional formatting before sending to the supplier.</li></ol><h2>How to resolve a Claim?</h2> <p>The claim will be resolved once received status has changed. Search for the Subscription and then click "Serial receive" to locate the issue and change it's status. </p>
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