17 lines
No EOL
977 B
Text
17 lines
No EOL
977 B
Text
[% INCLUDE 'help-top.inc' %]
|
|
|
|
<h1>Serials Claims</h1>
|
|
|
|
<h2>What are Claims?</h2>
|
|
<p>Claims are notices that you send when an issue that was expected has not been received by the library.</p>
|
|
|
|
<h2>How to lodge a Claim?</h2>
|
|
<p>Make a selection from the drop down list. The "All Vendors" count gives you a count of the total number of current item claims across all vendors.</p>
|
|
<p>There are two ways to lodge a claim with the vendor:</p>
|
|
<ol>
|
|
<li>Using a Letter defined in Notices. Note that you will need to set up the notice.</li>
|
|
<li>Exporting the claims information. This downloads a CSV file to your local machine with all the claim data ready for additional formatting before sending to the vendor.</li>
|
|
</ol>
|
|
|
|
<h2>How to resolve a Claim?</h2>
|
|
<p>The claim will be resolved once received status has changed. Search for the Subscription and then click "Serial receive" to locate the issue and change it's status.</p>[% INCLUDE 'help-bottom.inc' %] |