17 lines
No EOL
1,003 B
Cheetah
17 lines
No EOL
1,003 B
Cheetah
<!-- TMPL_INCLUDE NAME="help-top.inc" -->
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<h1>Serials Claims</h1>
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<h2>What are Claims?</h2>
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<p>Claims are notices that you send when an issue that was expected has not been received by the library.</p>
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<h2>How to lodge a Claim?</h2>
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<p>Make a selection from the drop down list. The "All Vendors" count gives you a count of the total number of current item claims across all vendors.</p>
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<p>There are two ways to lodge a claim with the vendor:</p>
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<ol>
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<li>Using a Letter defined in Notices. Note that you will need to set up the notice.</li>
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<li>Exporting the claims information. This downloads a CSV file to your local machine with all the claim data ready for additional formatting before sending to the vendor.</li>
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</ol>
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<h2>How to resolve a Claim?</h2>
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<p>The claim will be resolved once received status has changed. Search for the Subscription and then click "Serial receive" to locate the issue and change it's status.</p><!-- TMPL_INCLUDE NAME="help-bottom.inc" --> |