44 lines
2.4 KiB
Text
44 lines
2.4 KiB
Text
[% INCLUDE 'help-top.inc' %]
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<h1>Overdue 'Notice/Status Triggers'</h1>
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<p>This tool lets you define triggers for overdue notices. You can send a borrower up to three reminder emails (depending on your library workflow)</p>
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<p>In order to send the overdue notices that you defined using the Notices tool, you need to first set the triggers to have these messages.</p>
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<p>In order to have overdue notices sent to your patrons, you need to set that patron category to require overdue notices.</p>
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<p>The Overdue Notice/Status Triggers tool gives the librarian the power to send up to three notices to each patron type notifying them of overdue items</p>
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<ul><li>Delay is the number of days after an issue is due before an action is triggered.</li>
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<ul><li style="color:#990000;"><strong>Important: These rules should not be used for Advanced Notices. Advanced Notices should be set using the Enhanched Messaging Preferences on the Patron Profile.</strong></li>
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<li style="color:#990000;"><strong>Important: If you want Koha to trigger an action (send a letter or debar member), a delay value is required.</strong></li></ul>
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<li>To send additional notices, click on the tabs for 'Second' and 'Third' notice</li>
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<li>If you would like to prevent a patron from checking items out because of their overdue items, check the 'Debar' box, this will put a notice on the patron's record at checkout informing the librarian that the patron cannot check out due to overdue items.</li></ul>
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<p>If the numbers you've entered in a give row beneath the 'delay' columns are logically inconsistent, Koha will give you an alert, and explain the inconsistency.</p>
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<h3>Sample Overdue Notice</h3>
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<p>Nicole Engard
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<br>410 Library Rd.
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<br>Philadelphia, PA 19107</p>
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<p>Dear Nicole Engard (23529000035726),</p>
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<p>According to our records, at the time of this notice, you have items that are overdue. Please return or renew them as soon as possible to avoid increasing late fines.</p>
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<p>If you have registered a password with the library, you may use it with your library card number to renew online.</p>
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<p>If you believe you have returned the items below please call at and library staff will be happy to help resolve the issue.</p>
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<p>The following item(s) are currently overdue:</p>
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<p>07/08/2008 Creating drug-free schools and communities : 502326000054 Fox, C. Lynn.</p>
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<p>06/27/2008 Eating fractions / 502326000022 McMillan, Bruce.</p>
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<p>Sincerely, Library Staff</p>
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[% INCLUDE 'help-bottom.inc' %]
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