3 lines
1,006 B
Cheetah
3 lines
1,006 B
Cheetah
<!-- TMPL_INCLUDE NAME="help-top.inc" -->
|
|
<h1>Serials Claims</h1><h2>What are Claims?</h2> <p>Claims are notices that you send when an issue that was expected has not been received by the library.</p> <h2>How to lodge a Claim?</h2> <p>Make a selection from the drop down list. The "All Suppliers" count gives you a count of the total number of current item claims across all suppliers. </p><p>There are two ways to lodge a claim with the supplier:</p><ol><li>Using a Letter defined in Notices. Note that you will need to set up the notice. </li><li>Exporting the claims information. This downloads a CSV file to your local machine with all the claim data ready for additional formatting before sending to the supplier.</li></ol><h2>How to resolve a Claim?</h2> <p>The claim will be resolved once received status has changed. Search for the Subscription and then click "Serial receive" to locate the issue and change it's status. </p>
|
|
<!-- TMPL_INCLUDE NAME="help-bottom.inc" -->
|