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<h1>Serials Claims</h1>

<h2>What are Claims?</h2>
<p>Claims are notices that you send when an issue that was expected has not been received by the library.</p>

<h2>How to lodge a Claim?</h2>
<p>Make a selection from the drop down list. The &quot;All Vendors&quot; count gives you a count of the total number of current item claims across all vendors.</p>
<p>There are two ways to lodge a claim with the vendor:</p>
	<ol>
		<li>Using a Letter defined in Notices. Note that you will need to set up the notice.</li>
		<li>Exporting the claims information. This downloads a CSV file to your local machine with all the claim data ready for additional formatting before sending to the vendor.</li>
	</ol>

<h2>How to resolve a Claim?</h2>
<p>The claim will be resolved once received status has changed. Search for the Subscription and then click &quot;Serial receive&quot; to locate the issue and change it's status.</p>[% INCLUDE 'help-bottom.inc' %]